FAQ

What is efitter?


efitter is a Google Chrome extension that predicts your size when shopping online based on your previous purchases.




Where can I use it?


At the moment, efitter is available on when shopping online at ZARA and H&M but watch this space - we’re adding new retailers soon!




How does it work?


When you download the extension, efitter will skim through your emailed receipts and aggregate your size across different brands. When you launch the chatbot on the ZARA or H&M websites, the chatbot will predict your size based on your previous orders and provide information about the fabrics used to make the product you are browsing.




How much does it cost?


efitter is completely free to use!




What do you do with my data?


The data we collect from you is used to ensure that the product works as expected and is tailored to each individual user. You can read about this in more detail in our Privacy Policy.




When is the “app” launching? I can’t find it on the Apple Store?


efitter is a Google Chrome extension so it is only available in the Chrome Web Store.




You only work on ZARA and H&M - will you be adding more retailers?


Yes! We are launching on two brands to begin with but will add some more over time. You can suggest our next retailer through our feedback form.




ZARA and H&M are fast fashion brands - I thought efitter is all about sustainable shopping?


You’re absolutely right. We care about educating the masses about some of the unethical practices in the fashion industry and how our small changes can make a difference. However, our research has found that the switch to ethical shopping is a gradual one. Shoppers are going to continue shopping at fast-fashion brands such as ZARA and H&M. We exist to encourage you to make incremental changes by reducing the amount of clothes you return, to start with.




All of my email receipts are on my Yahoo email account. Can I still use efitter?


efitter only works on Google accounts. If you have a Google account, you could forward your email receipts from your Yahoo account to your Google account.




What if I don’t use Google Chrome? Can I still use efitter?


Unfortunately, efitter is only available on Google Chrome but watch this space!




I don’t usually shop online. Can I still use efitter?


In order for efitter to work effectively, you would need a history of online purchases/receipts but not to worry - efitter will start making size recommendations from your very first order.




Sometimes I buy menswear. Can I still use efitter?


efitter’s size prediction works effectively on womenswear.




I live outside of the UK. Can I still use efitter?


Currently, efitter predicts UK sizes only but we are looking to expand.




What if I have no emailed receipts?


In order for efitter to work effectively, you would need a history of online purchases/receipts but not to worry - efitter will start making size recommendations from your very first order.




I have a request for a new feature. Where can I leave feedback?


We’d love to hear your feedback and requests! Drop us a message on our contact page and we’ll get back to you.




I still have some questions.


No probs - reach out to us and we’d be happy to help.




I know I have receipts in my inbox but efitter says I have none. What should I do?


- Have you tried refreshing your emails? Open the extension and click "refresh your emails". - Are your receipts from the last 12 months? To give you the most accurate recommendations, efitter will only recommend a size based on your last 12 months of orders. - Still having issues? Get in touch and we'd be happy to help.